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Rumjhum Jain is an experienced professional in client management and customer engagement, currently serving as Account Head for National Key Accounts at MakeMyTrip since January 2023. With a distinguished career at Citi India from January 2014 to December 2022, Rumjhum held several key positions, including Assistant Vice President, where responsibilities included designing customer engagement initiatives and managing retention strategies for affluent clients. Prior roles involved lifestyle management for Ultra HNI clients and a focus on acquiring new clients and advising on wealth management. Earlier experience includes a position as Wealth Manager at ICICI Bank, where Rumjhum managed High Net Worth relationships and provided financial planning advice. An MBA in Marketing Management was earned from IBS Hyderabad, complemented by early exposure to marketing research through an internship at Vodafone.