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Jaya Jain is a professional with diverse experience in customer support, content creation, and marketing. Currently serving in the role of Customer Delight- Escalations at MakeMyTrip since December 2022, Jaya has demonstrated expertise in client assistance through multiple channels. Previous positions include Process Associate at IGT Solutions and Senior Operations Representative at Concentrix, where responsibilities focused on customer support via social media and email. Jaya's background in content writing spans roles at Melangegift and Travel Place India, emphasizing website content creation and SEO. Additional experience includes a Social Media Marketing Internship at High Tech Campus Eindhoven and various roles in finance, marketing, and human resources, showcasing strong versatility and skills in engaging with clients and promoting brands effectively. Jaya holds a Bachelor of Business Administration degree from Indraprastha Institute of Technology and Management, completed in 2019.