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Jerry Anderson is an experienced IT professional with a strong background in software support and customer service. Currently serving as a Senior Software Support Analyst at Arthur J. Gallagher & Co. since August 2016, Jerry has held various roles, including Help Desk Agent and Analyst positions at Vitas Hospice and Column Technologies, demonstrating expertise in troubleshooting hardware and software issues, quality assurance, and knowledge base management. With additional experience at CCC Information Services and educational achievements including a Master's in Business Administration with a focus on Networking Communications Management from Keller Graduate School of Management, Jerry exhibits a comprehensive skill set in technical support and customer service across multiple platforms and environments.