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Matthew Jass is a skilled Service Desk Analyst at Maintech, Incorporated, with experience managing ticketing systems for over 25 clients and user administration across various platforms like Exchange and Active Directory. Prior experience includes roles as Help Desk Analyst II at St. Catherine University, where Matthew oversaw large-scale IT projects and provided comprehensive support for software and hardware issues, and as Service Desk Team Lead at the University of Minnesota-Twin Cities, where responsibilities included coordinating resolutions for university-wide outages and training staff. Matthew also holds experience as a Supply Chain Analyst at G&K Services and worked in an entry-level capacity at Target while pursuing a degree from the University of Minnesota, completed in 2019.