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Lipika Brahma is a seasoned professional with extensive experience in customer success management across various organizations. Currently serving as the Manager of Customer Success at MaintainX since September 2024, Lipika previously held the same title at Coveo from March 2016 to August 2024, where responsibilities included managing an enterprise portfolio, leading cross-functional initiatives, and providing strategic guidance. With foundational roles in program management and customer success at Stantive Technologies Group Inc. and a background as a business analyst at NTT DATA, Lipika has consistently focused on driving product adoption and aligning customer KPIs with business outcomes. Lipika holds a Master's in Business Administration with a specialization in Marketing from Ohio University and a Bachelor's degree in Computer Science from Visvesvaraya Technological University.