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Ashley Rodriguez is an experienced Deliverability Engineer II at Sinch Mailgun, specializing in ensuring customer satisfaction through effective email delivery and combating platform abuse. With a strong background in managing over 40 direct accounts in the EU, Ashley excels in providing tailored support, creating custom plans for senders, mitigating IP blacklisting, and collaborating with various teams to address abuse issues. Previously, Ashley held roles at Rackspace as an Office 365 Lead Email Technician, where responsibilities included technical training, mentorship, and dedicated support for enterprise accounts. Ashley's technical expertise encompasses email engagement metrics, authentication standards such as SPF, DKIM, and DMARC, as well as compliance knowledge regarding CAN-SPAM and GDPR. Educational credentials include an Associate of Science in Computer Systems Networking and Telecommunications.