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Rafael Herrador Urbano has extensive experience in project management and citizen attention services, currently serving as Director de Proyectos at Magtel since August 2017, where coordination of the Seguimiento y Atención Especializada unit is a primary responsibility. Simultaneously, Rafael has held a position at Junta de Andalucía since August 2008, focusing on non-presential citizen attention services. Prior to these roles, Rafael worked as Director de Proyectos at DGA Consultores, overseeing specialized citizen attention services from August 2008 to July 2017, and as Jefe de Proyectos at Ingenova Consulting from October 2003 to August 2008. Educational qualifications include a Técnico Superior en Desarrollo de Sistemas de Telecomunicaciones e Informáticos from Felipe Solís Villechenous and a Técnico Especialista en Electricidad y Electrónica from Emilio Canalejo Olmeda, alongside ongoing studies in Dirección de Proyectos at EOI Business School.