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Douglas G. Swezey has extensive experience in customer service and management within the healthcare industry. Currently serving as ASC Customer Service Supervisor at MagnaCare since May 2017, Douglas oversees the Customer Service Department's daily operations, ensuring optimal service by managing call queues and supervising agents. Prior roles include Customer Service Team Lead Coordinator and Customer Service Representative at MagnaCare, where responsibilities encompassed training team members, managing quality standards, and facilitating smooth claims processing. Douglas's background also includes positions at EmblemHealth as a Customer Service Specialist, and various roles in sales and writing, demonstrating strong communication, operational, and analytical skills. Education includes a BA in English and Art History from Stony Brook University and participation in the Writer’s Conference at Stony Brook Southampton.