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Tom Simmermaker has a diverse work experience that spans across various industries. Most recently, they worked as a Customer Success Manager SMB at MaestroQA starting in 2022. Prior to that, they were employed at Intercom, where they held positions as a Customer Support Specialist and later as a Customer Support Specialist II. Before joining Intercom, Tom worked at Intercom as a Workplace Experience Coordinator, where they managed various aspects of office operations and employee experience. Tom also worked as an Office Assistant at Intercom. Tom gained experience as a Media Creator at Actually Good and as a Teaching Artist at Emerald City Theatre. Tom also worked at the University of Chicago Booth School of Business in positions such as Data Integrity Specialist and Temporary Data Specialist. Earlier in their career, Tom worked as a Public Relations Intern at Goner Records and as a Rhodes College Writing Fellow at Rhodes College. Lastly, they worked as Camp Support Staff at Camp Winnamocka Inc. Overall, Tom has developed a wide range of skills and experiences in customer support, office management, data analysis, and creative fields.

Tom Simmermaker pursued their Bachelor's Degree in English Language and Literature, with a specialization in Creative Writing, from Rhodes College. Tom attended Rhodes College from 2012 to 2016. Later, in 2017, Tom took part in a poetry workshop called "The Writer's Studio: From Inspiration to Publication" at the University of Chicago - Graham School.