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Dustin Cuaresma is a Senior Customer Success Engineer at MadKudu, a predictive lead scoring platform for B2B SaaS companies, as of November 2023. Previous experience includes roles such as Customer Experience Solutions Engineer at Udemy, where focus was on democratizing education, and Senior Customer Success and Implementations Engineer at Flight CX, where Dustin developed scalable support operations. At Figma, significant achievements included leading a team to eliminate a ticket backlog and improving customer support metrics substantially. Earlier roles encompassed responsibilities in customer experience and support systems at companies like Qwilr, Dataquest.io, HoneyBook, 99designs, UpOut, and DGF. Dustin holds a Bachelor's Degree in Business Administration and Management from San Francisco State University.