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Joy A Usifo has extensive experience in customer service, having worked as a Customer Service Representative at MacTay since September 2016 and previously at MTN Nigeria from October 2008 to June 2018. Joy holds a Master of Business Administration (MBA) in Human Resources Management/Personnel Administration from Ladoke Akintola University of Technology, completed in October 2015, and a Bachelor's degree in Political Science and Government from Ambrose Alli University, earned in October 2007.