Jay Glenn Rafols, PSM I, has extensive experience in software testing and quality assurance across multiple organizations. Currently serving as a Senior Software Test Analyst at Macquarie Group, Jay has previously held positions such as IT Consultant - Team Lead for QA at Elavon, Inc., Senior Test Analyst at Standard Chartered Bank, IT Test Specialist at IBM, and Software Test Engineer at Accenture. Jay Glenn Rafols holds a Bachelor's degree in Industrial Engineering from Saint Louis University in the Philippines, completed between 2001 and 2006.