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Angelica Kosteski is an experienced professional currently serving as Client Experience Team Leader at Macquarie Group since September 2017, where responsibilities include staff training, handling escalations, and managing operational workflows. In previous roles at Macquarie, Angelica excelled as a Senior Associate and Acting Team Lead, as well as a Leasing Service Consultant, focusing on customer service excellence and process improvements. Prior to Macquarie, Angelica held positions as Assistant Manager at Insport and Sales Assistant at Foot locker.com / Eastbay, and completed a Journalism Internship at the Special Broadcasting Service (SBS) Australia, contributing to research and content creation. Angelica holds a Bachelor of Media in Communications and Journalism from UNSW, complemented by studies in Communication and Media Studies and Criminology.