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Mohammad Karimi is a Technical Support Specialist at Mabna since December 2020, with prior experience as a Customer Relationship Management Specialist-BI Specialist at Nilgam Group from June 2019 to August 2020, where responsibilities included creating Power BI dashboards, defining CRM processes, and evaluating agent performance. Achievements in that role included the successful implementation of Power BI and a CRM system. Previously, Mohammad held multiple roles at Bamilo between February 2017 and March 2019, progressing from Customer Service Agent to Senior Customer Service, where responsibilities involved managing escalated customer issues, analyzing service data, and training new agents. Mohammad Karimi holds a Bachelor's degree in Computer Software Engineering from Islamic Azad University, North Tehran Branch, completed in 2018.