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Martin Kivuna is a retail operations manager at M-KOPA, where responsibilities have included leading the customer service team, providing service center support, and serving as a customer service representative since August 2018. Prior experience includes a role as a senior customer service advisor at Umeme Ltd from June 2017 to June 2018, as well as earlier positions in customer service. Martin Kivuna holds a Bachelor's degree in Business Statistics from Makerere University, obtained between 2013 and 2017, and completed secondary education at Namirembe Hillside High School from 2011 to 2012.