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Melchior Behaghel is an experienced professional currently serving as the Head of BPO KYC at Lydia since November 2018, with prior roles including Team Leader and Customer Care Specialist within the same organization. Previous experience includes the position of Responsable service clientèle at Led-Flash and a marketing communication internship at the same company. Melchior has also gained experience in commercial and marketing roles at Pizza.fr and Allomatch, focusing on client prospecting and service. Educational qualifications include a Master 2 in International Commerce from KEDGE Business School and a Bachelor's degree in International Business from the same institution, along with an Erasmus degree in International Business and management studies from Zuyd University of Applied Sciences.