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James Botham is a skilled Cloud Operations Engineer and Systems Engineer at Luware, specializing in designing and implementing multi-modality contact center solutions for Microsoft Skype for Business and Teams. With extensive experience in both the public and private sectors, James has worked with organizations of various sizes, including multinational companies. Previous roles include Consultant at Modality Systems and Communications Consultant at Trustmarque, where James provided design and consultancy services for large enterprises and public sector bodies in the UK. James also served as Group IT & Research and Development Manager at Synergy Technology Ltd, overseeing IT systems and spearheading major projects such as the transition to Microsoft Lync 2013 for a substantial customer base. Early career experiences include managing IT infrastructure for Manchester City Football Club and providing support for software products to renowned UK football clubs.