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Chong Yang is an experienced Information Technology professional currently serving as an Information Technology Support Analyst at Lutheran Social Service of Minnesota since March 2022. In this role, Chong specializes in diagnosing, troubleshooting, and configuring End User Computing devices, alongside managing service tickets and hardware maintenance. Previous experience includes working as a Technical Consultant at IR, where Chong designed customer experience testing and provided quality assurance, and as an Operations Technician II at InsightGlobal, focusing on network operations and troubleshooting. Chong has also held positions at Hennepin County as an Associate IT Specialist and at Supportive Home Health Care as a Personal Care Assistant. Additionally, Chong completed the CCNA Routing and Switching Boot Camp and participated in the IT-Ready program, enhancing both technical and professional skills. Educational background includes a high school diploma from Central High School.