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Joseph Foo is an experienced customer service professional with a diverse background in various roles spanning multiple companies. Currently serving as a Customer Success Team Leader at Luno since August 2019, Joseph has progressed from a Senior Associate to a Customer Success Associate. Prior experience includes holding key positions at PayPal, where responsibilities ranged from advising customer service teams to analyzing accounts and mitigating losses. Joseph's earlier roles feature customer service positions at Ikano Corporation Sdn Bhd, Tao Authentic Asian Cuisine, and Kenny Rogers Roasters, showcasing a strong foundation in customer relations and problem resolution. Joseph holds a Diploma in Business Administration and Management from SEGi University & Colleges, earned between 2014 and 2016.