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Caroline Courteau has extensive work experience in the hospitality industry. Caroline started their career as a Conference Event Manager at the Ritz Carlton Laguna Niguel in 2000. Caroline then worked as a Teacher at Erich-Kästner Sprachheilschule from September 2001 to October 2001. Caroline joined the Hotel de La Ville, Intercontinental as an Intern in the Sales Office from January 2002 to March 2002. Caroline then worked at the Hotel Lord Byron as a Sales Executive from May 2002 to June 2004. Caroline moved on to the Hotel Majestic Roma, where they served as an International Sales Manager from October 2004 to June 2007. Caroline then joined the Capri Palace Hotel & Spa as the Director of Sales & Marketing from June 2007 to February 2011. Caroline's next role was with the Lungarno Collection, where they worked as the Director of Sales from February 2011 to November 2016, and later as the Director of Sales & Marketing from November 2016 to January 2023. Additionally, they were a Member of the Sales Advisory Board at The Leading Hotels of the World from 2016 to 2018. Most recently, Caroline became the VP of Sales & Marketing at Lungarno Collection in January 2023.

Caroline Courteau has a diverse education history. In 2021, they attended Cornell University's General Managers Program, where they focused on creating sustainable innovation. Prior to that, from 2015 to 2016, they obtained a Master Certificate in Hospitality Management from Cornell University, specializing in Hospitality Management. In their earlier education, Caroline earned a degree in Marketing and Hotel Management from Ecole Hôtelière de Paris, Jean Drouant.