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Dominic Serva possesses extensive experience in customer service and multimedia production, currently serving as a Remote Care Team Representative at Lumivero since July 2020, where responsibilities include handling SaaS technical support tickets. Previous roles include Remote Freelance Client Coordinator for Spectrio and CGI Communications, where Dominic coordinated client onboarding and developed scripts for video projects. As the owner of Dominic Serva Photo and Video, high-end video projects were managed efficiently, encompassing various scenarios. Additional experience includes roles as a Customer Service Agent at INFOCU5 and a Multimedia Designer for Michigan Virtual, focusing on E-learning development. Dominic holds a Bachelor of Arts in Telecommunications from Penn State University and a Master of Science in Electronic Media from Kutztown University.