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Ed Klosterman is a seasoned leader in service operations optimization with extensive experience in enhancing customer support and organizational effectiveness. Currently serving as the Service Operations Optimization leader at Luminex Corporation - A DiaSorin Company, Klosterman provides strategic guidance to improve service delivery in North America. As an Executive in Residence at California State University San Marcos, Klosterman mentors students in the Business Professional Development program. Previous roles include Managing Director at ADAPT Service Consulting, and Director of U.S. Field Service Operations at bioMerieux, where Klosterman achieved significant growth and established a culture of continuous improvement. Klosterman's career also includes key positions at Organon Teknika, alongside an MBA from Webster University and a BS in Business Administration from UOP.