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Hayley Shaw, MBA, currently serves as the Training and Development Coordinator at Lumicera Health Services since June 2024. Previously, in the role of Inside Sales & Customer Experience Specialist at Champion AC & Plumbing Austin from January 2023 to February 2024, Hayley achieved a significant increase in customer satisfaction scores by implementing a new follow-up procedure. Experience as an Account Executive at Atmosphere involved generating leads and improving sales processes within a SaaS environment. Prior teaching roles included positions at Austin Independent School District, Dallas Independent School District, and Northside ISD, where Hayley focused on faculty development, differentiated instruction for students with special needs, and mentorship for new teachers. Hayley earned an MBA in Marketing/Strategic Management from Villanova School of Business and a Bachelor's degree in English/Language Arts Teacher Education from St. Edward's University.