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Robert S. has extensive experience in telecommunications and networking, currently serving as a Lead Operations Engineer at Lumen Technologies since May 2019, providing Tier 3 support for SD-WAN, complex routing, switching, VOIP, and firewall issues. Prior to this role, Robert S. held the position of Lead Architect at CenturyLink since 2000, focusing on testing and certification of IP technologies and providing Tier 4 support to resolve customer issues. From 1991 to 2000, Robert S. was a Principal Engineer at LCC, where responsibilities included designing and integrating wireless PCS networks. Robert S. holds a Master of Science in Telecommunications from the University of Maryland and a Bachelor of Science in Engineering from Rensselaer Polytechnic Institute.