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Kayla Watson is a dedicated guest experience lead at lululemon, leveraging data-driven strategies to achieve a perfect Net Promoter Score and significantly increase conversion rates. With prior experience as a barista team lead at Panera Bread, Kayla transformed complaints into retained sales and maintained high order accuracy. As a business manager for Leading Women of Tomorrow, Kayla empowered others through leadership and education while managing budgets effectively. Previous roles include IT data analyst at the University of Pittsburgh Clinical and Translational Science Institute, where Kayla utilized SQL and Tableau to streamline data processes, and survey research assistant, gathering extensive survey responses from top executives. With a Bachelor of Science degree in Statistics, Kayla exhibits strong analytical and leadership skills through various positions, consistently enhancing team performance and customer satisfaction.