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Stephanie O. currently serves as Support Manager at LugLess since June 2023, following a lengthy tenure at Smashtech, where Stephanie has worked since March 2016 in progressively responsible roles, including Customer Care Manager, Customer Experience Supervisor, Customer Experience Team Lead, and Customer Care Representative. In these positions, Stephanie O. has managed day-to-day operations of customer care teams, developed and coached team members, and implemented strategies to improve customer satisfaction and operational efficiency. Earlier professional experience includes supervisory and management roles at Sun West Property Management, overseeing property management operations and tenant relations.