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Shushank S. is an experienced Solutions Designer at PCCW Solutions Limited since January 2022, focusing on end-to-end solution design for the Consumer Business Group with an emphasis on Customer Experience and Design Thinking. Previous roles include CRM Consultant positions at Nityo Infotech and Saudi Business Machines, where Shushank contributed to significant projects such as the Equinix Siebel Upgrade and the development of Sharia-compliant financial leasing services. Earlier experience includes consulting roles at Capgemini and Tata Consultancy Services, as well as technical positions at Tech Mahindra, primarily specializing in Siebel development and upgrades. Shushank holds a Bachelor of Engineering in Computer Engineering from the University of Mumbai and has furthered skills through the Trailhead by Salesforce program.