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Andrew Almond-Smith has worked in a variety of customer service roles since 2005. Andrew began their career as a Contact Centre Professional at Co-operative Financial Services. In 2008, they moved to Fujitsu Services, where they held the positions of Operations Manager - Sales, Business Development and Bid Management and Client Relationship Manager. From 2010 to 2012, they worked at Bosch Communication Center as an Account Director (UK). From 2014 to 2015, they were the Contact Centre Strategy and Operations at Network Rail, followed by Head of Sales and Retention Operations, Head of Sales Operations, and Head of Customer Service at Centrica. In 2020, they were the Global Customer Experience Director at Epos Now and the Customer Service Transformation Director at Yell. Most recently, they have been the Director of Customer Success at OwnBackup and the Vice President of Customer Success at LoyaltyLion since 2022.

Andrew Almond-Smith attended The University of Manchester from 2005 to 2008, where they earned a Bachelor's degree in Psychology. Prior to that, they attended Thornleigh Salesian College from 1998 to 2005. Andrew also holds an ITIL Foundation certification.