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Henrik Kauffeldt Larsen has extensive experience in contact center management, currently serving as the Contact Center Operations Manager at Louis Nielsen since September 2008. Key responsibilities include overseeing national eCommerce operations, managing social media responses, and leading project management initiatives across divisions. Significant achievements include a 12% reduction in customer dropout through a retention program, a 90% retention rate for staff, and a 67,000 increase in inbound calls while optimizing processes. Prior roles at Louis Nielsen involved various managerial positions, including Deputy Head of the Contact Centre, while previous experience includes serving as a Store Manager at Coop Danmark. Henrik holds multiple certifications in project management and has completed numerous educational courses related to customer service and management.