Carmen Liang, CSM®, currently serves as a Salesforce Financial Services Cloud Business Analyst at Incloud Business Solutions, focusing on solution requirements definition, business process reviews, and end-user training for Salesforce-related projects. With extensive experience in the financial sector, Carmen previously held roles at CIBC as a Salesforce Business Systems Consultant, and at TD Wealth as a Financial Planning Associate and Salesforce Application Specialist. As the owner and operator of Charm's Beauty Co, Carmen specializes in semi-permanent makeup and is a multi-certified lash and brow artist. Academic credentials include a Bachelor of Arts from the University of Waterloo and a Financial Services Cloud Specialist Superbadge from Trailhead by Salesforce.
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