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Federico Fioravanti is an experienced professional with a strong background in quality management and customer service. Currently serving as Quality Management Support at Lottomatica since November 2019, Federico focuses on monitoring Customer Service KPIs, creating and optimizing reports, and providing support for external business units in data analysis and procedural improvements. Previous roles include Helpdesk Online Operator at Lottomatica, where responsibilities included customer support and fraud control, and Front/Back Office Operator at Stallergenes Greer, where skills in customer assistance and data entry in SAP were utilized. Federico has also gained experience in human resources through internships at Sheraton Parco de' Medici Rome Hotel and Synergie Italia. Academic qualifications include a Master's degree in Human Resource Management from Gema Business School and a Master's degree in Philosophy from Sapienza Università di Roma.