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Timothy Crossley is an experienced Knowledge Manager at Loop Customer Management since October 2015, overseeing the implementation and maintenance of a Knowledge Management system. Prior experience includes a role as Decision Maker - Specialist Complaints at Barclays, where creative solutions were developed for challenging customer complaints, and a lengthy tenure at Lloyds Banking Group, serving in various capacities such as Assistant Knowledge Architect, Channel Manager, Sales Business Analyst, and Team Manager, contributing to the design and support of knowledge management systems and managing teams to achieve sales goals. Earlier roles include Business Manager at Ventura and Team Leader at First Direct, both focused on customer service and team management, further supported by foundational administrative work at Calder Magistrates' Court. Timothy completed education at Todmorden Grammar School from 1971 to 1978.