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Hadley Springer is an experienced professional in customer success and onboarding management, currently serving as Scaled Programs Manager at Loom since April 2022, after previously holding the role of Customer Success Manager. Prior experience includes a managerial position at brightwheel where Hadley led the Customer Onboarding Team and served as Senior Onboarding Specialist, and a Senior Customer Success Manager role at Fivestars, where significant contributions included lifecycle management for over 200 merchants and the development of training materials for a self-onboarding initiative. Hadley began the career as an Operations Coordinator at Factory Design Labs and as an Event Planner & Marketing Associate at Lotus Concepts Management. Educational achievements include a Bachelor of Arts degree from the University of Denver, a semester abroad program with Semester At Sea, and a year of high school at Greens Farms Academy.