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Brittany Soinski is a skilled professional in customer success management, currently serving as the Manager of Customer Success Programs at Loom since May 2022. In this role, Brittany re-architects and enhances customer onboarding experiences to reduce Time to Value while ensuring a fun and engaging process. Brittany has experience as a featured speaker at Product School, inspiring future product managers. Previous positions include Senior Customer Success Architect at MURAL, where Brittany managed $2.3 million ARR across 15 enterprise clients, and Enablement Manager at Wrike, responsible for scalable training programs and cross-functional collaboration. Earlier roles spanned various organizations, focusing on customer success, onboarding, and project coordination. Brittany holds a Bachelor of Arts in Journalism from San Diego State University.