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Ola Taiwo LLB BL possesses extensive experience in customer service leadership across various sectors. Currently serving as the Head of Customer Service at Look Ahead Care and Support since September 2019, Ola Taiwo is responsible for strategic leadership, customer insight, and engagement, as well as managing audits. As the Director at Dominion Consultancy Ltd since July 2007, Ola Taiwo brings additional expertise. Previous roles include Head of Customer Service at CIGA and Customer Service Manager at Swan Housing Association, with a notable tenure at David Lloyd Leisure as Head of Member Services. A strong advocate for customer service, Ola Taiwo has consistently facilitated improvements and staff development throughout various positions, including a long-term role as Group Customer Services Manager at the Ministry of Justice. Educational qualifications include a Bachelor of Laws (LLB) degree from Obafemi Awolowo University and a Post Graduate Qualification in Law from London Metropolitan University.