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Volkan Yildirim is a seasoned professional with extensive experience in quality management systems and process optimization across various industries. Currently serving as a Senior Global QMS Specialist at Lonza since March 2019, Volkan Yildirim focuses on developing analytics and reporting systems to drive actionable insights within the Quality Management System, harmonizing global procedures, and training personnel on standardized processes. Previously, Volkan Yildirim held positions as an Offer Process Developer at Stäubli Electrical Connectors, Inc., where contributions included designing a global digital offer procedure; and in project management and technical consulting roles at Sunstall Inc., RERO AG, and Universitätsspital Basel, emphasizing KPI development, process improvement, and customer engagement. Academic qualifications include a Master of Science in Digital Business Administration from Berner Fachhochschule BFH and a Bachelor of Science in Engineering and Management from the University of Applied Sciences and Arts Northwestern Switzerland FHNW.