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Pierrick Dutton has extensive experience in marketing and business intelligence, currently serving as Global Marketing Implementation Lead at Lonza since May 2018. Dutton has developed and executed the Customer Experience Program, focusing on capturing customer feedback and translating it into actionable insights while fostering engagement across the organization. Previous roles include leading the Competitive Intelligence Center at Lonza, where Dutton managed various strategic initiatives, and serving as a Consumer & Market Intelligence Analyst at The Goodyear Tire & Rubber Company, supporting regional leadership with data-driven insights. Dutton's career began in research and analysis with Kline & Company and other firms, leading significant projects and earning accolades such as the KMR Excellence Award. Dutton holds a Professional Diploma in Customer Experience from The CX Academy and multiple degrees in marketing and management from esteemed institutions.