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Crystal Thornton started their work experience as the Divisional Director of Emergency Department at Good Shepherd Medical Center in September 2009. Crystal held this role until February 2018. In February 2018, they joined Community Health Systems as the Project Director of Emergency Services. In January 2019, Crystal started working at Longview Regional Medical Center as the Assistant Chief Nursing Officer, and they are currently in this role.

Crystal Thornton has a Master of Public Administration (MPA) degree from the University of Texas. The specific years of their enrollment and completion are not mentioned.