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Scott Lake is a seasoned technology leader with extensive experience in service excellence, governance, and IT management within the financial and service sector industries. Currently serving as the Director of Service Excellence at LSEG since February 2021, Scott is focused on enhancing customer experience and operational excellence. Previous roles include Director of Technology Governance & Delivery at LSEG, where Scott managed strategic business outcomes and compliance initiatives, as well as Director Service Excellence in Corporate Technology and Service Management Governance at Refinitiv. Prior experience includes leadership roles at SSI Schäfer, ESP Global Services, Affinity Water, and Computacenter, demonstrating a strong background in IT service management, process optimization, and team leadership.