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Jake Todhunter has a diverse career spanning various roles in customer service and travel. Currently serving as a Train Manager at London North Eastern Railway since November 2019, responsibilities include overseeing on-train environments to ensure safety, punctuality, and customer satisfaction while leading a team of CX Hosts. Previous experience includes social media advisory, travel agency roles with Hays Travel and InteleTravel.com, and supervisory positions in retail with companies such as Starbucks and Greggs. Additionally, Jake has contributed as a freelance writer for The Tab and BuzzFeed, showcasing strong communication skills. Educational qualifications include a degree in Business Management and Marketing from York St. John University and ongoing studies towards an MBA.