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Jay Sullivan serves as the Digital Communications Manager at London Fire Brigade since September 2024, leading a team focused on digital content management for one of the world's largest firefighting and rescue services. Prior experience includes the role of Digital Marketing Manager at The Royal Air Force Museum, where responsibilities encompassed the development of a digital marketing strategy and a comprehensive website overhaul. At the Natural History Museum, Jay transitioned from Digital Content Producer to Digital Content Manager (Commercial), overseeing content strategy for competitions and visitor engagement. Earlier roles included Marketing Content Copywriter at Arthur J. Gallagher International and Communications Content Writer at Aon Hewitt. Jay holds a Doctor of Philosophy in English Literature from the University of Roehampton, a Master’s Degree in Victorian Studies from Birkbeck, University of London, and a BA (Hons) in English Literature with Creative and Professional Writing from the University of East London.