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Stefan Berres has extensive experience in customer service and management, currently serving as Leiter Customer Care at Lohmann & Rauscher since January 2004. Responsibilities include managing customer service operations in Germany, overseeing order and complaint management, automating processes, and planning cost centers. Stefan also implements service and service strategies and leads a team. Prior to this role, Stefan held various positions including Stellvertretender Leiter Customer Care and Vertriebsmitarbeiter at Lohmann & Rauscher, and Sachbearbeiter and Kaufmännischer Ausbildung at awk AUSSENWERBUNG GmbH from August 1999 to December 2002.