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Artem Fursenko is an experienced technology leader with extensive expertise in customer support, operations, and cloud engineering. Currently serving as the Head of Customer Support & Operations at LogPoint, Artem manages a global team of over 40 engineers, delivering technical support and SaaS operations across various functions. Prior to LogPoint, Artem held multiple leadership positions at Sitecore, including Director of Cloud Platform Engineering and Senior Manager of Cloud Operations & Support, managing teams across several countries and overseeing cloud service delivery. Artem’s professional background includes software development roles at SkillsUp, Exigen Services, and as a self-employed developer, utilizing a diverse technology stack and business tools. Artem holds a Master's degree in Applied Math from Dnipropetrovs'kij Nacional'nij Universitet.