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Sónia Seruca Inácio is an experienced professional in sales and customer service operations, currently serving as the Sales & Customer Service Operations Manager at Logista Portugal since February 2020, where management includes leading six teams in the Tobacco Division & Convenience Goods. Previous roles include Head of Telesales for OLX Portugal, where Sónia established the sales team from inception, and various management positions in companies like Teleperformance, Booking.com, and Sonaecom, focusing on team management, sales optimization, and customer support. Sónia holds education in management from institutions such as Universidade Europeia and Porto Business School.