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Prapti Hitesh Utmani is an experienced professional currently serving as a Customer Experience Manager at Lodha since August 2023. Prior to this role, Prapti worked as a Deputy Manager at Kotak Mahindra Bank, focusing on presales management for home loan operations. Prapti's career includes positions at Piramal Capital & Housing Finance as a Developer Relations & Sales Coordinator, where responsibilities included managing APF, MIS, and service queries. Additionally, Prapti served as a Senior Operations and Administration Executive at Universal Trustees Private Limited, a Technical Analyst for British Telecommunications at Firstsource, and a Senior Operations Executive at Capita India. Prapti holds a Postgraduate Degree in Services Excellence from Welingkar Institute of Management and a Bachelor's degree in Business/Commerce from the University of Mumbai.