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Nikki Burrell is a seasoned professional in customer success and human resources, currently serving as a Senior Customer Success Manager at LocknCharge since February 2016, following a role as a Sales Support Specialist. Prior experience includes serving as an assistant coach for the varsity girls basketball team at Parkview High School and a lengthy tenure at Target, where Nikki excelled in various executive roles. Accomplishments at Target include hiring and training over 1,500 team members, achieving recognition as Market Expert in Employee Relations, and leading a Master Trainer initiative for the East Coast Region. Additionally, Nikki developed a district leadership training program that significantly improved succession planning and motivated teams to enhance customer satisfaction within a short timeframe.