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Nicole W. has extensive experience in customer care and retail management, currently serving as Customer Care Manager at L’OCCITANE Group since July 2018. Prior roles include Customer Care & Retail Support Manager at Cue Clothing Co. and Customer Care Manager at Sweaty Betty, demonstrating a strong background in managing customer service operations. Nicole also held positions at Thomas Pink, Marks and Spencer, and Selfridges, further developing sales and customer service skills. Early career experience includes roles at Fernie Alpine Resort and Towergate Insurance, showcasing versatility across different sectors.