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Patrick Thibault has over 25 years of experience in various customer service, leadership, and management roles. Patrick'smost recent role is Director of Customer Experience at Location d'outils Simplex starting in 2022. Prior to that, they worked at Kinova as the Customer Service & PSS Director and Senior Manager PSS from 2019 to 2022. Patrick also held the position of Director of Assistance Clientèle/Service Clients at Colonial Elegance Inc. from 2018 to 2019. Patrick has a strong background in strategic consulting, having worked as a Senior Strategic Consultant at Eureach Marketing Inc from 2015 to 2018. Before that, they served as the Loyalty Director at Pivotal Payments in 2012 and as the Client Services & Sales Director at Vircom from 2007 to 2012. Patrick also has experience as a Customer Care, Fleet & Travel Manager at Berlex Canada from 2002 to 2007 and as a Web Experience Director at Exit.ca from 2001 to 2002. Furthermore, Patrick worked at Videotron Telecom as a Customer Service, Credit & Collection Manager from 1998 to 2001 and at Rogers Communications as a Corporate Representative/Manager from 1993 to 1998.

Patrick Thibault earned a College diploma in Sciences from College Edouard Montpetit from 1985 to 1988. Following that, they pursued a Bachelor's degree in Economics from UQAM | Université du Québec à Montréal, from 1988 to 1991. Lastly, they obtained a Certificat in Public Relation from Université de Montréal from 1992 to 1993.