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Lisanne Teschner is a Customer Experience Representative at Lean Tech since January 2023, where responsibilities include establishing a support and customer service department, implementing ITIL tools, and developing documentation for customer interactions. Prior experience includes roles as a Support Specialist and Junior Operations & Support Service at T-Systems do Brasil, focusing on customer support in the automotive sector and managing second-level support tickets. Lisanne holds a Bachelor of Applied Science in Computer Science from IU International University of Applied Sciences and completed a program in Systems Analysis and Development at UNIASSELVI. Familiarity with insurance industry terminology and experience in handling various IT tools further enhance Lisanne's skill set in customer support and service management.