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Andrew K. is a seasoned Business Analyst with extensive experience across multiple sectors, including healthcare, education, and insurance. Currently, Andrew serves as a Business Analyst at PAMAK TECNIPROF SL and LloydsPharmacy, focusing on enhancing customer service systems and supporting the establishment of a functional customer service center. Prior roles include conducting a discovery process at Anglia Ruskin University to implement integrations between systems, and a decade at Nico working on various insurance projects using multiple methodologies such as agile, Waterfall, and Lean. Andrew began a professional career as a Data Analyst at the Malawi Liverpool Wellcome Research Programme, investigating infectious diseases. Andrew holds a Bachelor's degree in Social Science, specializing in Sociology and Management from the University of Malawi.